Returns & Exchange

Returns policy The Customer may exercise the right of withdrawal within 30 (Thirty) days of the delivery date.

Keep in mind that the item purchased can only be changed as long as it is in perfect condition, has not been used and has not suffered any damage. For this reason, we recommend that you try your shoes on a carpet or surface that does not damage or scratch the sole.

We also recommend not bending the foot so that the skin does not suffer any wrinkles that impede its return.

Customized items or items that have been modified at the customer’s request will NOT be subject to any change or refund.

Please note that customized products or those that have been modified in any way at the client’s request will not be able to be returned.

You must contact us at the Email asad@polorenoir.com indicating the details of the order to return and images of the imperfection/damage that is the cause of your request to return the item.

For return of imperfection/damage product. The package must be delivered at the following address: