Shipping & Delivery Policy
At Polo Renoir, every pair of polo riding boots is made to order for you. We take pride in crafting each boot with care, precision, and the time it truly deserves.
Crafting Time
All our boots are custom-made based on your unique leg and foot measurements. Please allow approximately 3–4 weeks from the date of order to delivery. This includes crafting, processing, and shipping.
Shipping Policy
We offer free standard shipping worldwide on all orders over $300.
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Orders are delivered within 3–4 weeks from the time of purchase.
- This timeline includes both production and shipping.
- Expedited shipping may be available on request, at an additional cost.
We do not ship to P.O. boxes or APO/FPO addresses. Polo Renoir is not responsible for delays caused by customs, weather, or other factors beyond our control.
Order Shipping and tracking
We work with trusted courier services such as DHL, FedEx, UPS, and local partners to ensure safe and reliable delivery. Once your boots are ready and shipped, we’ll send you a tracking number via email so you can follow your order all the way to your doorstep.
Customs & Duties
International orders may be subject to customs duties or import taxes, which are not included in the product price or shipping fee.
These charges are the customer’s responsibility.
Address Accuracy
Please ensure all shipping information is entered correctly when placing your order. We cannot be held responsible for delays or lost shipments due to incorrect addresses.
Refund & Return Policy
However, if your boots don’t fit correctly or there’s a production issue, please contact us. We’ll work with you to adjust or resolve the issue
📬 Need Help?
If you have any questions or concerns about your order, feel free to contact us at info@polorenoir.com We’re here to help, before, during, and after your order.